Refund Policy

This Refund Policy explains the terms related to sandbox use, trials, subscriptions, and payments for UndoEngine.

1. Sandbox Use and Trials

• UndoEngine may be installed and used free of charge in Salesforce sandbox organizations.
• Use in a Salesforce production organization is not available free of charge or on a trial basis and requires a paid subscription.
• Any time-limited trial, where offered, is provided only through Salesforce Trialforce and is subject to the duration stated at the time it is offered. A trial organization expires at the end of the trial period and does not convert into a paid subscription automatically.
• The price of a production subscription is set out in the commercial offer provided to the customer. It is presented for review and confirmation before the order is finalized.
• The subscription applies at the organization level, not to individual users.

2. Subscription and Payments

• The subscription is billed per Salesforce Organization according to the plan and price confirmed by the customer before the order is finalized.
• This Service is intended for business use by Salesforce organizations and their authorized administrators. By subscribing, the customer confirms that the purchase is made for business purposes and not as a consumer for personal, family, or household use.
• All payments are final and non-refundable, except where required by applicable law.
• No refunds are issued for partial billing periods or unused access within an organization.

3. Cancellation

The organization may cancel the subscription at any time by:

• Using the subscription management link provided by Creem in the confirmation email;
• Or contacting us at support@undoengine.com.

4. Chargebacks and Payment Disputes

All payments are processed by our payment provider, Creem. If a chargeback or payment dispute is initiated through your bank or card issuer, it will be handled directly by Creem in accordance with their dispute resolution process and the applicable card network rules. We reserve the right to suspend or terminate access to the Service for organizations with disputed or reversed payments until the matter is resolved.

5. Pricing Changes

We reserve the right to change subscription pricing. Customers will be notified of any price increase affecting their active subscription at least 30 days before the new price takes effect. If the customer does not agree to the new price, they may cancel the subscription before it takes effect, in accordance with Section 3.

6. Contact

For any questions regarding billing, trials, or refunds: support@undoengine.com

Last updated: 16.10.2026