Privacy Policy

This Privacy Policy explains how we collect, use, and protect information when you use UndoEngine, a Salesforce data management and recovery tool.

1. Information We Collect

• Account information such as name and email provided during registration or subscription;
• Billing information processed by our payment provider (Creem);
• Technical and usage data related to product usage and system performance;
• Salesforce organization metadata, including Organization ID, Organization URL, and Organization Name, used strictly for subscription management and service activation;
• We do not store or copy Salesforce business data, including records, record changes, backups, or CRM content, outside the customer’s Salesforce organization.

2. How We Use Information

• To operate and maintain the Service;
• To process payments and manage subscriptions;
• To provide customer support and communicate updates;
• To improve reliability, performance, and functionality of the Service;
• To comply with legal obligations.

3. Salesforce Data

UndoEngine operates entirely within the customer's Salesforce environment via authorized API access. All Salesforce business data remains stored in the customer's Salesforce organization at all times.

The customer remains the data controller. UndoEngine processes Salesforce data only on behalf of the customer and solely for the purpose of executing requested operations such as backup, restore, rollback, and synchronization.

4. Third-Party Services

We use third-party providers for payment processing (Creem) and infrastructure hosting. These providers may process limited technical and billing-related data required to operate the Service.

5. Data Security

We implement reasonable technical and organizational security measures to protect our systems and access credentials. Salesforce business data remains entirely within the customer's Salesforce organization.

6. Data Retention

We do not store Salesforce business data. We retain only minimal account information and Salesforce organization metadata (Organization ID, URL, and Name), as well as billing-related data necessary to operate the Service and manage subscriptions.

7. Your Rights

You may request access, modification, or deletion of your personal account data by contacting support@undoengine.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Last updated: 2026-06-15