Terms of Service

These Terms of Service govern access to and use of UndoEngine. By accessing or using the Service, the Customer agrees to be bound by these Terms. If the Customer does not agree, the Service must not be used.

For the purposes of these Terms, "Customer" means the individual or legal entity that registers for, purchases, or uses the Service, including use on behalf of a Salesforce Organization.

1. Service Description

UndoEngine is a Salesforce-based service that provides backup, restore, rollback, and data synchronization functionality for connected Salesforce Organizations.

The Service operates within the limitations of Salesforce APIs and does not function as a standalone data storage or archival system.

The Service is not a guaranteed backup solution and outcomes may vary depending on system state, configuration, and external dependencies.

2. Trial and Subscription

• Each Salesforce Organization is eligible for a single 5-day free trial.
• The Service is billed on a subscription basis per Salesforce Organization.
• If the trial is not cancelled before it expires, the Customer will be charged according to the selected plan.
• Billing is processed through a third-party payment provider.

3. Payments

• Subscription fees are charged according to the selected plan.
• All payments are non-refundable except where required by applicable law.

4. Access and Use

• The Service operates through authorized access to the Customer’s Salesforce Organization.
• All actions executed through the Service are triggered by authenticated requests made through Customer-controlled access.
• The Customer is responsible for managing access to the Service and its connected Salesforce Organization.
• UndoEngine does not control or monitor individual users within the Customer’s organization.

5. Service Limitations

• The Service depends on Salesforce APIs and is subject to their limits and availability.
• Operations may be partial, delayed, or fail due to API limits, permissions, or system constraints.
• UndoEngine does not guarantee completeness or accuracy of any operation results.

6. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, including but not limited to accuracy, reliability, availability, or fitness for a particular purpose.

UndoEngine does not guarantee that any backup, restore, rollback, or synchronization operation will be error-free, complete, or produce a specific outcome.

Use of the Service is at the Customer’s sole risk.

7. Limitation of Liability

Data modification, recovery, restore, rollback, and synchronization operations may result in unintended outcomes depending on system configuration and state.

To the maximum extent permitted by law, UndoEngine shall not be liable for any loss of data, loss of revenue, loss of profits, business interruption, or any indirect or consequential damages arising from use of the Service.

UndoEngine is not liable for any actions performed through the Service using access to the Customer’s Salesforce Organization.

Total aggregate liability of UndoEngine shall not exceed the amount actually paid by the Customer for the Service during the three (3) months preceding the claim.

8. Third-Party Services

The Service depends on Salesforce and other third-party providers. UndoEngine is not responsible for outages, failures, or data loss caused by third-party systems.

9. Relationship with Salesforce

UndoEngine is an independent product and is not affiliated with Salesforce.

10. Changes to Terms

We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

11. Contact

For questions regarding these Terms, contact: support@undoengine.com

Last updated: 2026-06-15